What to Do When a Patient Asks: “Can I Get a Discount?”
😊 Acknowledge Their Request: Start by thanking the patient for asking and showing that you understand their concern.
💬 Explain Your Pricing Structure: Politely explain the value and reasons behind your pricing, highlighting the quality of care and services you provide.
📜 Offer Flexible Payment Options: If possible, offer alternatives such as installment plans or financing options instead of reducing the fee.
🎁 Provide Alternative Value: Instead of a direct discount, consider offering something of value—like a free follow-up visit, consultation, or health tip guide.
❌ Firm but Friendly Response: If discounts are not an option, explain your policy respectfully and let them know the price reflects the quality of care they will receive.
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